Agents
AI employees with one clear job each
Live 17 of 17
Capabilities
What it does
Workspaces and projects
LiveKeep each team's agents together in a project inside your company workspace.
Agent builder
LiveStart from a template, such as Support desk, Lead qualifier or Saree and clothing store, or a blank agent. Give it a name, a description and instructions in plain language.
Start from a goal
LiveOn Home, pick what you want help with: get clients and book calls, post on LinkedIn and Instagram, answer every enquiry, or follow up leads. We set up the agent, its tools and its schedule, and a checklist says what's live, what needs you and what isn't available yet.
Model choice
LiveChoose how smart each agent is: Smart (the low-cost default), Smarter or Smartest. The builder shows about what a reply costs on each. All three run on Anthropic's Claude models.
Tools with per-tool approval
LiveChoose the tools an agent may use. For each one, decide whether it runs freely, asks first, or asks and then runs by itself after a waiting time.
Autonomy limit
LiveCap how many steps an agent may take on one message. At the limit, it stops and hands the task to your team.
Test chat
LiveTalk to the draft in a test chat where nothing is really sent. Each reply shows what happened, step by step, and what it cost in rupees.
Photos and PDFs in chats
LiveSend an agent up to 3 photos or PDFs with a message, such as a bill or a damaged parcel, in the test chat, Team chat, website chat or the API. Phones can use the camera. Files are kept for 90 days.
Evaluations
LiveGroup the messages customers send into test sets with checks, run them in test mode, compare runs, and block publishing until the sets that must pass have passed.
Find the cheapest level that passes
LiveRun a test set on Smart, Smarter and Smartest at once, see each level's score and what a conversation costs, and switch to the cheapest level that passes in one click.
Daily quality checks
LiveEach morning, a sample of yesterday's real conversations is checked against plain rules, your never-say list and rules of your own. See the passing rate and the rules missed, and get an email when it drops below your bar.
Publish, with version history
LiveEdit a draft while the published version stays as it is. Every publish is kept as a version, and you can pause and resume a live agent.
Make an earlier version live again
LiveIf a change made an agent worse, put an earlier version back live in one click. It is saved as a new version, so the history stays complete.
Follow up when a customer goes quiet
LiveAn agent emails a customer who stopped replying, at most twice, checked by you first unless you choose otherwise. A reply of STOP ends them for good.
Replies in the customer's language
LiveAgents reply in English, Hindi or Hinglish, whichever the customer writes in, and say they are AI in their first reply.
Leads list
LiveLeads an agent saves appear in a list for that agent, with leads from test chats marked.
AI builder
LiveDescribe a task in a sentence and get a first draft of the agent to edit, or improve its instructions with AI.
How it works
From setup to results
- 1
Describe the job
Start from a template or a blank agent, and write the instructions the way you would brief a new hire.
- 2
Set its limits
Choose the model, the tools it may use, which of them need your approval, and its autonomy limit.
- 3
Test it safely
Chat with the draft in the test chat. Nothing is really sent, and you can see each step and its cost.
- 4
Publish
Publish when you are happy. Keep improving the draft; the live version changes only when you publish again.
Put it to work
Where it helps
Solutions
Customer support
Reply faster, in the customer's language
Sales and leads
Follow up every enquiry within minutes
Operations
Scheduling, orders and daily summaries
Finance and collections
Reminders, bills and reconciliations
Templates
All templatesQuestions
About agents
Can I build an agent today?
Yes. Create a workspace, open Agents and start from a template or a blank agent. Owners, admins and builders can build, test and publish agents.
Where do customers talk to a published agent?
On your website through the chat widget, on a chat page with its own link and QR code, on WhatsApp, or from your own systems through the API, schedules and webhooks. Before you publish, you try each agent in the test chat.
Will an agent act without asking me?
Only where you allow it. Each tool has its own approval setting, and the autonomy limit stops an agent that takes too many steps on one message.
Which AI models can an agent use?
You choose how smart each agent is: Smart, Smarter or Smartest. New agents start on Smart, the lowest cost. All three are Anthropic Claude models. Using your own model keys is planned.
Do I need to write code?
No. Agents are set up with plain-language instructions and simple settings.
Try it in your own workspace
Create a workspace in a minute and invite your team. It starts with ₹25 of free credits and no card, then you pay as you go.
Create a workspace