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Knowledge

Answers from your own information

Give agents your price lists, policies and FAQs so their answers come from your business, not from guesswork.
Create a workspace What works today

Live 10 of 11Planned 1 of 11

Capabilities

What it does

  • Your business, once

    Live

    Write your business's name, contact details, address and hours once, and every agent uses them. Files, notes and websites can go to every agent too.

  • How agents talk, and what they never say

    Live

    Set the tone for every agent, and list what no agent may say or promise, such as a delivery date.

  • Pasted knowledge

    Live

    Paste your FAQ, policies and prices into the agent as plain text.

  • Knowledge search

    Live

    With the Search knowledge tool on, the agent looks up the right part of long knowledge before it answers.

  • Search by meaning

    Live

    Find the right answer even when the customer's words differ from yours, in English, Hindi and Hinglish.

  • File uploads

    Live

    Upload PDF, Word, Excel, CSV, text and Markdown files, up to 4 MB each, or write notes. Add them to any agent in the project. We keep the text, not the file.

  • Website import

    Live

    Import one page or a whole site, up to 50 pages at a time, and refresh it weekly or monthly. Agents search every page and give the page's address when they answer.

  • Knowledge tables

    Live

    Keep products, branches or prices in tables of up to 5,000 rows, typed in or imported from CSV or Excel. Agents look up the rows they need and name the table they used.

  • AI columns

    Live

    Fill a table column row by row with an AI prompt or one of your agents. You pick the rows and see the cost before it runs.

  • Google Drive sync

    Planned

    Keep selected Drive files up to date without uploading them again.

  • Cited answers

    Live

    Answers say which document, page or table they came from, so you can check them.

How it works

How it works

Parts of this work today and the rest is still to come. The badges above show which is which.

  1. 1

    Add your knowledge

    Paste your FAQ into the agent, or upload price lists and policies or import pages from your website on the Knowledge page, and add them to the agent.

  2. 2

    Turn on search

    Switch on the Search knowledge tool so the agent can find the right part of long text and files.

  3. 3

    Test the answers

    Ask the test chat what customers ask, and fix the knowledge where an answer is wrong.

Put it to work

Where it helps

Solutions

Customer support

Reply faster, in the customer's language

Templates

All templates
Discovery call bookingLiveChecks that an enquiry is a fit with two or three questions, then books a free discovery call on your Google Calendar with a Meet link, saves the lead with a score and tells you.Agency enquiry deskLiveAnswers enquiries about your agency's services and packages, asks the service, monthly budget and start date, routes each good lead to the right person and offers a call.Answer from my websiteLiveReads your website and answers visitors' questions from it, day and night, in English, Hindi or Hinglish, says which page the answer came from, and hands anything it can't answer to you.Support deskLiveAnswers customer questions from your FAQ and policies in English, Hindi or Hinglish, and hands refunds, complaints and anything it cannot answer to your team.D2C product questions and order helpLiveAnswers shoppers' questions about your products, sizes, ingredients and prices from your product table, helps with orders and returns from your policy, and hands problem orders to you.Order status and returnsLiveExplains delivery times and how to track an order, answers return and exchange questions from your policy, and hands missing, damaged or refund cases to your team.

Questions

About knowledge

Is my content used to train AI models?

No. We do not use your content to train AI models.

What if the answer is not in my knowledge?

Agents are told to say so and hand the question to your team rather than guess. You can add your own rules in the agent's instructions.

Can I upload files?

Yes. Upload PDF, Word (.docx), Excel (.xlsx), CSV, TXT and Markdown files of up to 4 MB each on the Knowledge page. We keep the text we read from each file, not the file itself. Scanned PDFs can't be read yet.

Can agents use my website?

Yes. On the Knowledge page, select Import from website and enter a page, or choose the whole site. We read public pages only, follow your robots.txt, and keep the text, not the pages. Refresh by hand, or every week or month.

Can agents use a product list or branch list?

Yes. Import it from CSV or Excel as a table on the Knowledge page and add the table to the agent. The agent looks up matching rows, such as a product by name or branches in one city.

Try it in your own workspace

Create a workspace in a minute. What is live works straight away, and the rest appears as it opens. It starts with ₹25 of free credits and no card, then you pay as you go.

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