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Tasks and approvals

Every task on record, with a yes when it matters

See every task your agents take on in one inbox, approve the actions you marked as sensitive, and follow each step with its cost in rupees.
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Capabilities

What it does

  • Tasks inbox

    Live

    One place for every task, with views for Needs approval, Escalated, Errors and All, and a filter by agent.

  • Approve before it acts

    Live

    When a tool asks first, the task waits for you. Edit a reply or email before you approve it, or reject it with a reason.

  • Approval with a time limit

    Live

    For tools set to ask and then run, the action goes ahead by itself if nobody decides within the waiting time. The default is 2 hours.

  • Approval limits by amount

    Live

    Let small amounts through and have big ones wait, for example: ask me first when a refund is over ₹500. Above the limit, the action always waits for a person.

  • Escalations

    Live

    Tasks an agent should not finish on its own are handed to your team, with the reason.

  • Step-by-step record

    Live

    Open a task to see the conversation, the decisions made and every step, with its model, tokens and cost.

  • Rupee cost of each task

    Live

    Every task shows what it cost in rupees, step by step.

  • Your AI team's week on a calendar

    Live

    A week at a time, in India time: scheduled runs, calls your agents booked and LinkedIn posts that went out, with every repeating schedule in plain words.

  • Install on phone and desktop

    Live

    Add the Dhanur AI app to your home screen or desktop from the browser.

  • Approvals from WhatsApp

    Next

    Approve or reject an action from a WhatsApp message, without opening the app.

How it works

How it works

Parts of this work today and the rest is still to come. The badges above show which is which.

  1. 1

    A conversation starts a task

    Each conversation with an agent becomes a task, including test chats, which are marked Test.

  2. 2

    It asks when it should

    Actions you set to ask first wait in the Needs approval view.

  3. 3

    You decide

    Approve, edit or reject with a reason, and the task carries on or stops.

  4. 4

    Review the record

    Open any task to see each step, the tools used and the rupee cost.

Put it to work

Where it helps

Solutions

Customer support

Reply faster, in the customer's language

Sales and leads

Follow up every enquiry within minutes

Operations

Scheduling, orders and daily summaries

Finance and collections

Reminders, bills and reconciliations

Templates

All templates
Discovery call bookingLiveChecks that an enquiry is a fit with two or three questions, then books a free discovery call on your Google Calendar with a Meet link, saves the lead with a score and tells you.Agency enquiry deskLiveAnswers enquiries about your agency's services and packages, asks the service, monthly budget and start date, routes each good lead to the right person and offers a call.Appointment setter for warm leadsLiveWrites short, personal emails from your own Gmail to people who already enquired or worked with you, answers their replies and books a call on your Google Calendar.Lead qualifierLiveReplies to new enquiries, asks your qualifying questions one at a time, saves each lead with a score from 1 to 5 and tells your team.Answer from my websiteLiveReads your website and answers visitors' questions from it, day and night, in English, Hindi or Hinglish, says which page the answer came from, and hands anything it can't answer to you.Support deskLiveAnswers customer questions from your FAQ and policies in English, Hindi or Hinglish, and hands refunds, complaints and anything it cannot answer to your team.

Questions

About tasks and approvals

Which actions need approval?

The ones you choose. Approval is set per tool, so you might let an agent save leads freely but approve every email it sends.

What happens if nobody approves?

It depends on the tool. With Ask first, the action waits until someone decides. With ask, then run, it goes ahead after the waiting time you set, 2 hours by default.

Can I approve from my phone?

Yes, in the app, which you can install on your phone. Approving straight from WhatsApp is next.

What is an escalated task?

A task the agent handed to a person, for example because the customer asked for one, the question was outside its instructions, or it reached its autonomy limit.

Try it in your own workspace

Create a workspace in a minute. What is live works straight away, and the rest appears as it opens. It starts with ₹25 of free credits and no card, then you pay as you go.

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