Customer support
Reply faster, in the customer's language
The work
What you can hand over
Each job shows where it stands: live works today, next is being built now, planned is on the roadmap.
Answer common questions
LiveReplies from the FAQ, policies and prices you paste in, and hands over when the answer is not there.
Reply in the customer's language
LiveAnswers in English, Hindi or Hinglish, whichever the customer writes in, and says it is AI in its first reply.
Ask before anything sensitive
LiveReplies and emails you set to ask first wait for your yes, and you can edit them before you approve.
Hand hard cases to a person
LiveHands refunds, complaints and unusual requests to your team with the reason, and can email your owners and admins.
Reply on your website, by email and on WhatsApp
LiveAnswers customers in a chat window on your website, on a chat link and by email. WhatsApp is in pilot, on a number our team connects, for a small number of workspaces.
Draft replies to reviews
PlannedWrites a polite, specific reply to a review you paste in, for you to edit and post.
Summarise feedback
PlannedGroups the week's customer feedback into themes, with examples.
An example day
A day with Asha
Asha is an example AI support agent. This is an illustration of how the jobs above fit together once they are available, not a record of real work. Several steps depend on capabilities that are next or planned.
9:00 am
Clears the overnight queue
Answers the WhatsApp questions that came in overnight from your FAQ and return policy, in the language each customer used.
11:30 am
Waits for a yes on a reply
A customer asks when a delivery will arrive. Asha drafts a reply from your delivery policy and waits in your Needs approval view, because you set replies to ask first.
2:00 pm
Hands over a complaint
A message about a damaged delivery is handed to your team with the reason, and Asha emails your owners and admins about it.
6:30 pm
Leaves a clear record
Your tasks inbox shows what was answered, what is waiting for you and what each task cost in rupees.
Built with
The parts of Dhanur AI it uses
Agents
AI employees with one clear job each
Knowledge
Answers from your own information
Tasks and approvals
Every task on record, with a yes when it matters
Channels and integrations
Connected apps and WhatsApp, in pilot
Templates to start from
All templatesTemplates marked Live are in the agent builder today. The others are planned.
Answer from my website
LiveReads your website and answers visitors' questions from it, day and night, in English, Hindi or Hinglish, says which page the answer came from, and hands anything it can't answer to you.
Website chat · Chat page and QR code · Team chat · API and webhooks · WhatsApp (pilot) · Website import · Search knowledge · Save a lead · Hand over to a person
Support desk
LiveAnswers customer questions from your FAQ and policies in English, Hindi or Hinglish, and hands refunds, complaints and anything it cannot answer to your team.
Website chat · Team chat · API and webhooks · WhatsApp (pilot) · Search knowledge · Reply to the customer · Hand over to a person · Notify your team
D2C product questions and order help
LiveAnswers shoppers' questions about your products, sizes, ingredients and prices from your product table, helps with orders and returns from your policy, and hands problem orders to you.
Website chat · Chat page and QR code · Team chat · API and webhooks · WhatsApp (pilot) · Knowledge tables · Search knowledge · Save a lead · Shopify or WooCommerce webhook (optional) · Hand over to a person
Order status and returns
LiveExplains delivery times and how to track an order, answers return and exchange questions from your policy, and hands missing, damaged or refund cases to your team.
Website chat · Team chat · API and webhooks · WhatsApp (pilot) · Search knowledge · Reply to the customer · Hand over to a person · Notify your team
Review reply drafter
PlannedPaste in a customer review and get a polite, specific reply to edit and post, written in the review's language.
In the app
Customer feedback digest
PlannedReads the week's feedback from your sheet, groups it into themes with example comments, and emails the summary every Monday.
Gmail · Google Sheets · Weekly schedule
Start with one agent
Create a workspace, build an agent from a template and test it today. New workspaces get ₹25 of free credits with no card needed, then you pay as you go, and new capabilities appear as soon as they open.
Create a workspace