Cancellation & Refund Policy

The free credits every new workspace receives cost nothing, so there is nothing to refund, and they cannot be exchanged for money. You pay only when you buy credits (a top-up) or a paid plan and complete the payment.

• You can cancel a paid plan at any time, either from the billing settings in the app or by writing to outreach@prodigalai.com from your registered email address.
• Your plan stays active until the end of the period you have already paid for.
• It does not renew after that, and you will not be charged again for it.

We do not refund the unused part of a billing period after you cancel, except in the cases set out in clauses 4 to 6.

If you were charged twice for the same thing, or if money left your account but the payment failed or your plan was not activated, we will refund the full amount. Banks often reverse failed payments on their own; if yours has not, contact us.

• Credits you buy are prepaid for use on Dhanur AI. They are not money and cannot be transferred or exchanged for cash.
• A top-up can be refunded if you ask within 7 days of buying it and none of that top-up’s credits have been used. After 7 days, or once any of it has been used, that top-up is not refundable, but you can keep using its credits.
• Credits do not expire, and the oldest are used first. Bonus credits and free credits have no cash value.
• Prices for what credits are used for are shown in the app before you buy, and each task shows what it used. If a charge looks wrong, write to us and we will check it and credit any mistake back to your wallet.
• You can keep using your balance under our Terms of Service while your account is open.

If, through our fault, we cannot provide a paid service for a prolonged period, we will credit or refund the part of your payment that covers the affected time. If we stop offering a paid plan, or close the service, we will refund or credit the unused part of any prepaid fees and any credits you bought and have not used.

Write to outreach@prodigalai.com or call +91 96548 13810 with:

• the Razorpay payment reference (it starts with “pay_” and appears in your payment confirmation);
• the email address registered with your account; and
• the reason for the request.

We will confirm that we have received your request and tell you our decision.

• Razorpay processes our refunds.
• We start an approved refund within 5 working days of approving it.
• The refund goes back to the payment method you used.
• It usually reaches your account 5 to 7 working days after we start it, depending on your bank, card issuer or UPI app.
• If it has not arrived by then, write to us and we will share the refund reference so you can check with your bank.

When we refund a payment that included GST, we adjust the tax by issuing a GST credit note for the refunded amount.

Questions about cancellations or refunds: write to outreach@prodigalai.com or call +91 96548 13810. If you are not satisfied with our answer, you can raise a complaint with our Grievance Officer as described in our Terms of Service.