Terms of Service

Dhanur AI is a brand of Prodigal AI Technologies Private Limited. Prodigal AI Technologies Private Limited is the company you contract with. It provides the Service, collects payments and issues invoices.

You accept these Terms when you create an account, tick the box that asks you to accept them, or use the Service. If you use the Service for an organisation, “you” means that organisation, and you accept these Terms on its behalf. If you do not agree, do not use the Service.

• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• The Service is for business and professional use. It is not meant for personal, family or household use.
• If you accept these Terms for an organisation, you confirm that you have the authority to bind it.
• You may not use the Service if we have previously suspended or closed your account for a breach, or if the law prohibits you from using it.

• You sign in with a one-time code sent to your email address, or with your Google account. Anyone who controls your email or Google account can sign in as you, so keep those accounts secure.
• Work happens in workspaces. The person who creates a workspace is its owner. Owners and admins can invite teammates and give them roles, such as admin, builder or viewer, that control what each person can do.
• The workspace owner is responsible for deciding who has access, for what those people do in the workspace, and for removing access when someone should no longer have it.
• Keep your account details accurate and up to date.
• If you think someone has accessed your account without permission, tell us at once at outreach@prodigalai.com.

You are responsible for all activity under your account and in your workspaces, except where it is caused by our breach of these Terms.

Dhanur AI Workforce lets businesses create workspaces, invite teammates, and build and supervise AI agents. The agents can reply to customers, follow up leads and handle back-office work, with approvals and spending limits that you control.

Early access. The Service is in early access. You pay for what you use from prepaid credits, as clause 11 explains. Early-access and beta features are provided “as is”. They may change, be limited or be withdrawn, and they may be less reliable than a finished product. We will try to tell you in advance about changes that significantly reduce what you can do.

We may change, improve or remove features over time. We do not promise that the Service will be available without interruption, and we may pause it for maintenance or security reasons. If we stop offering a paid plan, we will tell you in advance and refund or credit the unused part of any prepaid fees.

You decide whom your agents contact, what they say and why. When your agents send messages, make calls or otherwise deal with people, you are responsible for the following:

• Consent and data protection. Have a valid consent or other lawful basis under the Digital Personal Data Protection Act, 2023 (the “DPDP Act”) and its rules for each person and each purpose. Stop contacting a person as soon as they withdraw consent or opt out.
• Commercial communication rules. Follow the Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCPR) issued by TRAI, including the rules on registration, approved templates, sender headers and customer preferences, wherever they apply to you.
• AI disclosure. Tell people clearly, at the start of a conversation, that they are dealing with an AI agent.
• Accurate information. Give your agents correct and current information about your business, products, prices and offers, including any regulatory details you must show, such as licence or registration numbers.
• Channel rules. Follow the terms and policies of the messaging channels you connect, such as WhatsApp.
• Your sector. Follow any other law or industry rule that applies to your business.

You must not use the Service, or allow anyone else to use it, to:

• send spam or unsolicited commercial messages, or contact people who have opted out;
• upload or use purchased, rented or scraped contact lists, or any list without a lawful basis for each person on it;
• create, store or send content that is unlawful, defamatory, obscene, harassing, hateful, misleading or that infringes anyone’s rights;
• impersonate any person or organisation, or hide the fact that people are dealing with an AI;
• commit fraud, phish, or spread malware;
• probe or test the security of the Service, get around its security, rate limits, usage limits or access controls, or try to reach data that belongs to other customers;
• copy, decompile, reverse engineer or try to extract the source code of the Service, except where the law expressly allows it;
• overload the Service, or access it by automated means other than the features and interfaces we provide;
• resell, sublicense or provide the Service to others without our written permission.

If we reasonably believe that you are breaking these rules, we may remove content, pause agents or channels, or suspend access as described in clause 13.

• Agents use AI models to produce text and take actions. AI outputs can be wrong, incomplete, out of date or inappropriate, even when they sound confident.
• Review outputs before you rely on them, especially before they reach your customers or trigger actions that are hard to undo. Use the approvals and spending limits the Service provides.
• AI outputs are not legal, financial, tax or other professional advice.
• You are responsible for the actions you approve, for the actions you allow agents to take without approval, and for how you use the outputs.

“Your Content” means everything you or your teammates put into the Service, such as agent instructions, documents, knowledge, messages and contact details, and the outputs the Service produces for your workspace.

• You own Your Content. We do not claim ownership of it.
• You give us a non-exclusive, royalty-free licence to host, copy, process, transmit and display Your Content only as needed to provide, secure and support the Service for you, to follow your instructions and to comply with the law. This licence covers our service providers, some of whom work outside India (see the Privacy Policy).
• We do not sell Your Content, and we do not use it to train AI models.
• You confirm that you have all the rights and permissions needed for Your Content and for us to process it under these Terms.
• Where Your Content includes personal data, you are the Data Fiduciary and we act as your Data Processor under the DPDP Act. We process that data only on your instructions. Our Privacy Policy explains this further.

We and our licensors own the Service, including its software, design, documentation, the templates we provide and the Dhanur AI name and marks. While you comply with these Terms, we give you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes. You may not use our name or marks without our written permission.

If you send us ideas or feedback, we may use them without any obligation to you. We will not name you publicly in connection with your feedback without your permission.

The Service works with services run by other companies, such as messaging channels you connect (for example WhatsApp, which Meta operates), Google sign-in, AI model providers and Razorpay. Your use of those services is governed by their own terms and privacy policies.

When you connect a third-party service, you authorise us to exchange data with it as needed to run your agents. We are not responsible for third-party services, for their availability, or for changes they make. If a third party restricts or suspends your account with it, we cannot reverse that decision.

• Pay as you go. Using the Service costs credits (1 credit = ₹1). Every new workspace gets free credits. After that you pay only if you buy credits or a paid plan and complete the payment.
• Prices. We show our prices in Indian rupees in the product and on our pricing page before you pay. GST at the applicable rate is added when you buy credits or a plan, not on usage.
• Prepaid plans. Paid plans are paid in advance for each billing period.
• Credits and top-ups. Credits are used up as your agents work, at the prices we publish, and they do not expire. They are not money: they cannot be transferred or exchanged for cash, and they are refundable only as our Cancellation & Refund Policy says.
• Usage limits. When your credits run out, agents stop taking on new work until you add credits. Work already under way may finish, and its cost is taken from your next top-up.
• Payments. Razorpay processes our payments. Razorpay handles your card, bank and UPI details; we do not store them.
• Invoices. Prodigal AI Technologies Private Limited issues GST invoices. If you want to claim input tax credit, give us correct billing details, including your GSTIN, before you pay.
• Failed payments. If a payment fails or is reversed, we will tell you and may pause paid features until the amount is paid.
• Price changes. We will give you at least 30 days’ notice by email or in the product before a price increase applies to you. If you do not accept the new price, you can cancel before it takes effect.

You can cancel a paid plan at any time. It stays active until the end of the period you have paid for and then does not renew. Refunds are covered by our Cancellation & Refund Policy.

You can stop using the Service at any time. To close your account or workspace, write to outreach@prodigalai.com from your registered email address.

We may suspend or limit all or part of your access, for example by pausing an agent or a channel, if:

• you break these Terms or the law;
• your use creates a security risk or could harm other people, other customers or us;
• a payment is overdue; or
• a law, court or government authority requires it.

We will tell you why and, where it is practical and lawful, give you a chance to fix the problem first. We may end these Terms for your account if you seriously or repeatedly break them, or if you do not fix a breach within a reasonable time after we tell you about it.

After termination. Your access ends. For 30 days after termination you can ask us to export Your Content. After that we delete it within 90 days, except for records the law requires us to keep, such as invoices and tax records. Clauses that by their nature should continue, such as those on fees owed, intellectual property, confidentiality, disclaimers, liability, indemnity and governing law, continue to apply.

Each of us may receive non-public information from the other. The receiving party will use it only for the purposes of these Terms, protect it with reasonable care, and share it only with people and service providers who need it and are bound to keep it confidential, or when the law requires disclosure. This does not apply to information that is public, that the receiving party already knew, developed independently or received lawfully from someone else.

To the extent the law allows, the Service is provided “as is” and “as available”. We do not promise that it will be uninterrupted or error-free, that AI outputs will be accurate, or that using the Service will produce any particular business result. Nothing in these Terms removes rights that the law does not allow to be removed.

• Neither of us is liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, goodwill or data, arising from these Terms or the Service.
• Our total liability for all claims relating to the Service is limited to the fees you paid us for the affected service in the 12 months before the claim.
• These limits do not apply where the law does not allow liability to be limited, such as for fraud.

You will indemnify us, and our directors and employees, against third-party claims, penalties, losses and reasonable costs, including legal fees, that arise from Your Content, from your or your teammates’ breach of these Terms or of the law (including the consent, TCCCPR and DPDP duties in clause 5), or from unlawful messages or actions of agents that you set up, approved or allowed. We will tell you promptly about any such claim and cooperate reasonably with you in dealing with it.

Neither of us is responsible for a delay or failure caused by events beyond reasonable control, such as natural disasters, epidemics, war, civil unrest, government action, or failures of power, internet, telecom networks or third-party platforms. This does not excuse payments that are due. The affected party will tell the other promptly and try to limit the impact.

We may update these Terms. Before a material change takes effect, we will tell you by email or in the product at least 15 days in advance. Changes required by law or for security reasons may take effect sooner. The Dhanur AI Workforce app asks you to accept updated versions before you continue to use it.

The date at the top of this page shows when these Terms last changed. If you do not agree to a change, stop using the Service and cancel your plan.

These Terms are governed by the laws of India. If a dispute arises, please first raise it with our Grievance Officer (clause 21) so we can try to resolve it. If it is not resolved within one month, the courts at Delhi have exclusive jurisdiction.

You can send complaints about the Service to our Grievance Officer at outreach@prodigalai.com or +91 96548 13810. Please include your name, registered email address, workspace name, a description of the issue and any payment reference.

We will acknowledge your complaint within 48 hours and resolve it within one month of receiving it, as the Consumer Protection (E-Commerce) Rules, 2020 require.

• These Terms and the policies they refer to are the whole agreement between us about the Service.
• You may not transfer your rights under these Terms without our written consent. We may transfer ours to an affiliate or to a successor to our business, and we will tell you if we do.
• If any part of these Terms is found unenforceable, the rest remains in effect. If we do not enforce a right straight away, we have not waived it.
• We send notices to the email address on your account. You can send notices to us at outreach@prodigalai.com.

Questions about these Terms: write to outreach@prodigalai.com or call +91 96548 13810. Our company details are below.