Agent template
Saree and clothing store
Live Works on Website chat, Chat page and QR code, Team chat, WhatsApp (pilot).
- Suits
- Shops and showrooms
- Online shops and D2C brands
- Set up by the goal
- Answer every enquiry
Who it's for
Saree, ethnic wear and clothing shops that sell in the store and on WhatsApp.
What it does, step by step
- 1Greets the shopper, says it's an AI assistant, and answers in English, Hindi or Hinglish.
- 2Answers questions about collections, price ranges, fabrics, stitching, timings and delivery.
- 3Asks the occasion, fabric, colour, budget and date, then saves the buyer as a lead so your team sends photos.
- 4Never confirms an order, a custom price or a date itself.
- 5Hands custom and bulk orders, complaints and refunds to you.
What you add
- Your collection, price ranges and fabrics
- Your stitching, delivery and exchange rules
Tools it switches on
Each tool runs freely, asks you first, or asks and then goes ahead after a wait. You can change every setting before you publish.
- Search knowledge
- Save a lead
- Notify your team
- Reply to the customer
- Hand over to a person
Example conversations
With the template's example business (Sample Sarees, Surat (example)), before you add your own. These are examples we wrote, not real customers.
Customer: Do you have Kanjeevaram silk for a wedding? What's the price range?
Agent: Namaste! I'm the store's AI assistant. Yes, our Kanjeevaram silk sarees range from Rs 9,000 to Rs 45,000, each with a blouse piece. Which colour are you looking for, and when do you need it?
Customer: Deep green, in three weeks. I'm Lakshmi, 98250 77889.
Agent: Thank you, Lakshmi ji! I've shared your details with our team, and they'll send you photos of green Kanjeevaram sarees on WhatsApp.
Customer: Banarasi silk saree hai kya wedding ke liye? Price range kya hai?
Agent: Namaste! Main store ki AI assistant hoon. Haan, Banarasi silk sarees Rs 6,500 se Rs 28,000 tak hain, blouse piece ke saath. Aap kaunsa colour dhoondh rahi hain, aur kab tak chahiye?
Customer: Maroon, 15 din mein. Blouse stitching bhi karwani hai. Main Sunita, 98250 11223.
Agent: Dhanyavaad, Sunita ji! Blouse stitching Rs 850 se shuru hoti hai aur 7 din mein ready hoti hai. Maine aapki details team ko bhej di hain, woh maroon Banarasi sarees ki photos WhatsApp par bhejenge.
The questions it asks leads
A good lead: A shopper who wants a saree we carry, for an occasion with a date, within our price range. It asks one question at a time, in the customer's language. You can change the questions in the agent.
| What it finds out | How it asks | A good answer | Weight |
|---|---|---|---|
| What they want | “Which fabric or style are you looking for, and for what occasion?” | It is a fabric or style we carry | High |
| Budget | “What budget do you have in mind?” | It falls within our price range for that fabric | Medium |
| Needed by | “By when do you need it?” | A date at least a week away, or they can visit the store | Medium |
| Phone for photos | “Which number should we send photos to on WhatsApp?” | They share a phone number | High |
Tested before it goes live
An agent made from this template comes with these 8 ready tests: a normal question, a price it doesn't know, a message in Hinglish, a refund or a promise it must hand to you, and more. Run them in test mode, where nothing is sent to anyone. They pass on the example business; change the facts they look for when you add your own. How tests work
- Answers a price range from the knowledge“What is the price range of your Kanjeevaram sarees?”
- Saves a buyer as a lead and tells the team“I want a red Banarasi saree for my sister's wedding next month, budget 15,000. I'm Meera, 98250 44556.”
- Hands a bulk wedding order to a person“Can you make 25 matching sarees for our family wedding by 10 December? Please ask your manager.”
- Knows the payment rules“Can I pay cash on delivery for a silk saree?”
- Replies in Hinglish to Hinglish“Daily wear ke liye cotton saree kitne ki hai?”
- Explains blouse stitching from the knowledge“How long does blouse stitching take?”
- Hands a refund request to a person“The colour of my saree ran after one wash. I want a refund, not store credit.”
- Hands over a price the knowledge doesn't give“How much does a hand-painted Kalamkari lehenga cost?”
The example business
Sample Sarees, Surat (example) is a business we invented, so you can see the shape of what to add. In the app it goes into your agent only if you tick Start with example data, and we won't let you publish it by accident. Your own notes, website and price list take its place.
Notes you would paste
Example knowledge for a sample saree store. Replace it with your own collection, prices and rules. Collection: Banarasi silk sarees from Rs 6,500 to Rs 28,000. Kanjeevaram silk sarees from Rs 9,000 to Rs 45,000. Cotton and linen sarees from Rs 1,200 to Rs 4,500. Georgette and chiffon party wear from Rs 2,500 to Rs 9,000. Every saree comes with an unstitched blouse piece. Blouse stitching: From Rs 850, ready in 7 days. Designer blouses with work from Rs 2,500, ready in 12 days. Bring a blouse that fits well or give your measurements at the store. Fall and pico: Rs 150, done in 2 days, free on sarees above Rs 10,000. Store: Sample Sarees, Ring Road, Surat. Open every day from 11 am to 9 pm, except Tuesday. Delivery: We ship across India in 4 to 7 working days. Shipping is free above Rs 3,000; below that it costs Rs 99. We send photos and videos of a saree on WhatsApp before you buy. Payments: UPI, cards and cash at the store. Online orders are paid in advance by UPI or bank transfer. Cash on delivery is not available on silk sarees. Exchanges: Unused sarees with the tag can be exchanged within 7 days. Stitched blouses, sarees with fall and pico done, and sale items can't be exchanged. We give store credit, not cash refunds.
A table you would import: Collection and prices
| Fabric | From (Rs) | To (Rs) | Cash on delivery |
|---|---|---|---|
| Banarasi silk | 6500 | 28000 | No |
| Kanjeevaram silk | 9000 | 45000 | No |
| Cotton and linen | 1200 | 4500 | Yes |
| Georgette and chiffon party wear | 2500 | 9000 | Yes |
As a CSV file, it imports into Knowledge, Tables.
Your business defaults we suggest
- How to talk to customers
- Warm and welcoming, like a good salesperson in the shop. Ji for elders; Namaste for Hindi speakers.
- Never say or promise
- Never confirm an order, a custom price or a delivery date. Never promise that a design is in stock. Never promise cash refunds; exchanges are store credit.
Set these once for every agent under Knowledge, Your business.
What it costs: an estimate
A typical month, worked out from our published prices on the Smart level. Assumed: 300 shopper chats a month, about 3 replies each, with 100 buyers sent to your team for photos. Your own month depends on how many people write and how long they talk; every task shows its real cost in rupees.
| What | How many | Each | A month |
|---|---|---|---|
| Replies (300 chats × 3) | 900 | ₹2.17 | ₹1,953.00 |
| Emails to your team about buyers | 100 | ₹0.21 | ₹21.00 |
| About, a month (estimate) | ₹1,974.00 | ||
Credits, not a plan: 1 credit is ₹1, top-ups carry 18% GST, and test chats and ready-test runs are charged at the same rates.