For clinics
An AI receptionist for your clinic
About ₹2.17 a reply on the Smart level. ₹25 of free credits, then pay as you go. What it costs
Who it's for
Is this you?
- Small clinics, dental practices and physiotherapy centres
- Clinics with a website or a chat link where patients write in
- Front desks that spend the day on timings, fees and "is the doctor in on Saturday?"
- Owners who want every booking and every hand-over on record
The problem
In your words
- Patients message at night asking for a slot, and nobody replies until we open.
- My front desk answers the same three questions all day.
- I can't hire a full-time receptionist just for chats and enquiries.
- I don't want a bot giving medical advice to my patients.
An example, not a customer
An example clinic in Pune
A two-doctor skin and hair clinic in Pune. The clinic is made up, to show how the jobs fit together. Every step uses something that is live today.
Fri, 8:40 am
Answers before the clinic opens
A patient on the website chat asks whether the skin doctor sees patients on Saturday and what a consultation costs. The agent says it is an AI, looks up the clinic's doctors table and fees page, and answers.
Fri, 8:42 am
Books a slot
The patient asks for Saturday morning. The agent offers three open times from the clinic's Google Calendar, inside the hours the clinic set, takes the patient's name, phone and email, and books 11 am, the time they pick.
Fri, 11:15 am
Hands over a medical question
Another patient asks which cream to use for a rash. The agent doesn't suggest one. It offers a consultation and, as the clinic's instructions say, hands the conversation to the front desk with the reason.
Fri, 1:30 pm
Replies with the doctor's answer
Between patients, the receptionist opens the task and writes the agent a private note: the doctor can see the patient on Saturday. The agent replies to the patient in its own words.
Fri, 7:00 pm
Leaves a record
Tasks shows every conversation, each booking and hand-over, and what each one cost in rupees.
Sat, 8:00 am
Reminds the patient
Three hours before the 11 am appointment, the agent emails the patient a reminder with the time in India time.
What it does
Each job, and where it stands today
Live works in the app today. Pilot works today for a small number of workspaces. Next is being built now. Planned is on the plan, with no date.
Answer from your clinic's own pages
LiveReads your website, or the pages you pick, and answers timings, fees, doctors' days and directions from them. It names the page it used, and can read the pages again every week or month.
How it worksLook up doctors and timings
LiveKeep doctors, specialities, days and fees in a table, typed in or imported from Excel or CSV, and the agent answers "Is the dentist in on Sunday?" from your own rows.
How it worksBook appointments on Google Calendar
LiveOffers open times in the hours, days and appointment length you set, checks the time is still open, and books it with the patient's name and phone or email. In early access: Google shows an unverified-app warning when you connect.
How it worksOr take requests your front desk confirms
LiveIf your desk confirms every slot by phone, start from the Clinic and salon bookings template. It takes the patient's preferred time, tells your team, and is set never to confirm a slot itself.
How it worksHand medical questions to your team
LiveThe clinic template's instructions tell it not to diagnose or suggest medicines, to suggest a consultation instead, and to tell anyone describing an emergency to call 112. It hands over reports, prescriptions and questions about a past treatment. Ready tests that check this come with it, to run before you publish.
How it worksEmail a reminder before the appointment
LiveEmails patients who gave an email address before their appointment, 3 hours ahead unless you change it. If the booking is deleted from your calendar, no reminder goes.
How it worksReply in English, Hindi or Hinglish
LiveAnswers in the language the patient writes in, and says it is an AI in its first reply.
Answer on WhatsApp
PilotOn a WhatsApp number our team connects, for a small number of workspaces. You can't connect your own number from the app yet.
How it worksRemind patients on WhatsApp
PlannedNot built yet. Reminders go by email today.
Answer phone calls
PlannedVoice and phone agents are planned, with no date. Today it works in writing only.
Every feature and its status is on the feature status page.
You stay in charge
What stays with you
- Reports, prescriptions, questions about a past treatment and emergencies go to your team, with the reason. List in its instructions any other medical questions it should hand over.
- You choose whether bookings go straight onto the calendar or wait for your OK in Tasks.
- You choose whether replies go out on their own or wait for your approval, and you can edit a reply before you approve it.
- You write once what no agent may say or promise, such as a diagnosis, a result or a discount.
- When it hands a patient over, you can write it a private note and it replies to the patient in its own words.
Before you decide
Good to know
- It answers in writing: website chat, a chat link with a QR code, and email. It doesn't take phone calls.
- It doesn't answer Instagram DMs. Answering on WhatsApp is a pilot, on numbers our team connects.
- While you connect Google Calendar, Google says it hasn't verified our app yet. Select Continue to go on. Until Google's review is complete, at most 100 Google accounts can connect.
- It sees only when your calendar is busy, never what your other events are.
- Aadhaar, PAN, card and bank numbers and OTPs that patients type are hidden from the AI by default.
Pricing in rupees
What it costs
No monthly fee. You pay for the work your AI team does, from prepaid credits (1 credit = ₹1), and every task shows its exact cost.
- About ₹2.17 a reply on the Smart level, the default
- ₹25 of free credits for every new workspace, with no card needed, then pay as you go
- Top up from ₹50 by UPI, card or net banking, with 18% GST added when you buy credits
Longer answers and the Smarter and Smartest levels cost more. The full price list is on the pricing page.
An example month
Assumed: 200 enquiries a month on your website chat, about 3 replies each, and 60 reminder emails. Your own month depends on how many people write and how long they talk.
| Work | Price each | Total |
|---|---|---|
| Replies (200 enquiries × 3) | about ₹2.17 (a reply, Smart level) | ₹1,302.00 |
| Reminder emails | about ₹0.21 (an email) | ₹12.60 |
| About, a month (estimate) | ₹1,315 |
Start from a template
Ready-made agents for this job
Each one is in the agent builder today, with ready tests and an example business you can load and replace with your own.
Clinic and salon bookings
LiveTakes booking requests with a preferred time for your front desk to confirm. Comes with ready tests for medical advice and emergencies.
See the template
Answer from my website
LiveReads your clinic's website and answers from it, naming the page. Turn on calendar booking on its Build tab.
See the template
Try it on your own business
Create a workspace, start from a template and test the agent in a chat that sends nothing to anyone. New workspaces get ₹25 of free credits with no card needed, then you pay as you go.
Create a workspace