For shops and D2C brands
An AI shop assistant that answers from your own product list
About ₹2.17 a reply on the Smart level. ₹25 of free credits, then pay as you go. What it costs
Who it's for
Is this you?
- Local shops and showrooms that share a chat link or a QR code at the counter
- D2C brands selling on their own website
- Owners who keep prices and stock in Excel or another spreadsheet
- Teams who want bulk orders and complaints to reach a person
The problem
In your words
- I answer "price?" and "size available?" all day.
- By the time I reply, the customer has bought somewhere else.
- Every second message is "where is my order?"
- Wholesale enquiries get lost in the chats.
An example, not a customer
An example clothing shop in Indore
A family-run clothing shop in Indore with a website and a QR code at the counter. The shop is made up, to show how the jobs fit together. Every step uses something that is live today.
9:30 am
Starts from today's stock list
The owner imports this morning's Excel file into the product table, replacing yesterday's rows. The shop's instructions let the agent share what the stock column says.
10:15 am
Answers a price and size question
A shopper scans the QR code and asks, in Hinglish, the price of a cotton kurta set and whether XL is there. The agent looks it up in the table and answers in Hinglish.
12:40 pm
Handles "where is my order?"
An online customer asks about a parcel. The agent explains delivery times and tracking from the shop's delivery policy, asks for the order number and passes it to the team.
2:10 pm
Saves a bulk enquiry
Someone wants 40 sets for a family wedding. The agent asks the quantity, budget and date, saves them as a lead and emails the owner.
5:00 pm
Hands over a damaged item
A customer says a kurta arrived torn. The agent doesn't promise a refund. It hands the conversation to the owner with the reason.
8:00 pm
Shows the day
Tasks has every conversation with its cost in rupees, and the Leads page has the wedding order with its stage and its cost so far.
What it does
Each job, and where it stands today
Live works in the app today. Pilot works today for a small number of workspaces. Next is being built now. Planned is on the plan, with no date.
Answer from your product table
LiveImport products, sizes and prices from Excel or CSV, up to 5,000 rows. The agent looks up the rows it needs, so it answers exact questions like "Is the blue one there in XL?"
How it worksAnswer stock questions from your data
LiveIt says what your table says, so keep the stock column current by importing the file again. The shop templates tell it never to promise stock; change that line if your table is up to date.
How it worksAnswer from your website and policies
LiveReads your website and your delivery, returns and cash-on-delivery pages, and reads them again every week or month if you choose.
How it worksHandle order questions
LiveExplains delivery times, tracking, returns and exchanges from your policy, asks for the order number and passes it to your team.
How it worksLook up a specific order in your store
PilotThrough a connected app, for workspaces in the connected apps pilot. Without one, the agent passes the order number to your team.
How it worksSave leads
LiveBulk, wholesale and gifting enquiries are saved as leads with what they need and a phone number or email, and your team gets an email.
How it worksA chat link and QR code for your counter
LiveNo website needed. Share the link on WhatsApp or in your profile, or print the QR code for the counter.
How it worksReply in English, Hindi or Hinglish
LiveAnswers in the language the shopper writes in, and says it is an AI in its first reply.
Answer on WhatsApp
PilotOn a WhatsApp number our team connects, for a small number of workspaces. You can't connect your own number from the app yet.
How it worksLook up an order and reply on WhatsApp
PlannedFinds an order by its number and tells the customer where it is, on WhatsApp.
Every feature and its status is on the feature status page.
You stay in charge
What stays with you
- Refunds, damaged items and payment problems come to you, with the reason.
- Prices and stock come only from your data. You write once what no agent may promise, such as a delivery date or a discount.
- You choose whether replies go out on their own or wait for your OK, and you can edit a reply before it goes.
- Your team follows up bulk leads. The Leads page shows each one's stage and what it has cost so far.
Before you decide
Good to know
- It doesn't answer Instagram DMs. Answering on WhatsApp is a pilot, on numbers our team connects.
- Its answers are only as current as your table and pages. Import the file again when prices or stock change.
- It doesn't take payments in the chat. Payment links are planned.
- It doesn't take phone calls.
Pricing in rupees
What it costs
No monthly fee. You pay for the work your AI team does, from prepaid credits (1 credit = ₹1), and every task shows its exact cost.
- About ₹2.17 a reply on the Smart level, the default
- ₹25 of free credits for every new workspace, with no card needed, then pay as you go
- Top up from ₹50 by UPI, card or net banking, with 18% GST added when you buy credits
Longer answers and the Smarter and Smartest levels cost more. The full price list is on the pricing page.
An example month
Assumed: 150 shopper conversations a month, about 3 replies each, and 30 emails to your team about leads. Your own month depends on how many people write and how long they talk.
| Work | Price each | Total |
|---|---|---|
| Replies (150 conversations × 3) | about ₹2.17 (a reply, Smart level) | ₹976.50 |
| Emails to your team | about ₹0.21 (an email) | ₹6.30 |
| About, a month (estimate) | ₹983 |
Start from a template
Ready-made agents for this job
Each one is in the agent builder today, with ready tests and an example business you can load and replace with your own.
D2C product questions and order help
LiveAnswers product, size and price questions from your product table, and delivery and returns from your policy.
See the template
Order status and returns
LiveExplains delivery and returns, notes the order number, and hands missing or damaged orders to you.
See the template
Saree and clothing store
LiveFor a clothing shop: prices, fabrics, timings and delivery, with buyers saved as leads so your team can send photos.
See the template
Answer from my website
LiveReads your shop's website and answers from it, naming the page.
See the template
Try it on your own business
Create a workspace, start from a template and test the agent in a chat that sends nothing to anyone. New workspaces get ₹25 of free credits with no card needed, then you pay as you go.
Create a workspace